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About FACTS Online

Work as a team with your clients

Our Story

The FACTS Online story begins back in 2003. In the front room of a Victorian house in Brunswick, Melbourne, Australia, when Rafael Cohen and Richard Sheehan where building a web based Superannuation Retirement calculator for the Australian Services Union. Overwhelmed by the response this calculator received, they set out to build FACTS Online.



Companies using FACTS Online range from single partner firms to nationwide, multi-office large scale member based organisations.



Our team develops, maintains and supports FACTS Online from our business office located in central Melbourne, Australia. Our truly exceptional team has led us through multiple generations of FACTS Online and has us well positioned for the future.


Our Products

All FACTS Online products are built by FACTS Online Pty Ltd and are engineered to the highest software development standards.


Data Centre

Our servers are co-located in the premier mission critical data centre and telecommunications facility located in Sydney, Australia.

Key features include, triple redundant internet connectivity network, ISO 27001 & ASIO T4 Certified, Tier 3 and Tier 4 accreditation, N+1 redundancy throughout, network operations centres staffed 24x7 every day of the year, at least dual mains electricity supply feeds from disparate directions (e.g. north and south), separate transformers and mains switch boards that feed to multiple Inverter/Active UPS units, 24x7 security guards, video security cameras (inside and out).

Redundant fibre optic cross-connects to diverse routers ensure 99.99999% uptime.


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